What is one responsibility of Certified Application Counselors?

Certified Application Counselors have a key role in assisting individuals and families with the health insurance application process, particularly in relation to the Health Insurance Marketplace. Their primary responsibility is to provide consumer education on insurance options, including how to compare plans, understand coverage details, and determine eligibility for programs like Medicaid or premium tax credits.

This education empowers consumers to make informed decisions about their healthcare coverage needs, which is critical given the complexities of health insurance. By helping consumers understand their options and rights, Certified Application Counselors facilitate equitable access to health insurance, contributing to improved public health outcomes.

The other options, while they are important functions in the healthcare system, do not align with the primary responsibilities of Certified Application Counselors. Conducting outreach programs typically falls under community health initiatives rather than individual counseling. Negotiating healthcare contracts is a responsibility associated with healthcare administrators or payers rather than counselors. Filing insurance claims is a function performed by billing specialists or revenue cycle staff, not counselors who focus on education and application assistance.